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2642685 
Journal Article 
Maintenance models in warranty: A literature review 
Shafiee, M; Chukova, S 
2013 
Yes 
European Journal of Operational Research
ISSN: 0377-2217 
229 
3 
561-572 
WOS:000319851800001 
Along with increasing the warranty period for complex systems, reducing the warranty servicing costs has become an issue of great importance to the manufacturers. One possible way to reduce the expected warranty servicing cost is by making sound decision on the product warranty and maintenance strategies. Therefore, warranties (basic warranty and extended warranty) and maintenance (corrective and preventive) are strongly interlinked and of great interest to both manufacturers and customers. This paper is the first identifiable academic literature review to deal with warranty and maintenance. It provides a classification scheme for the articles that link warranty and maintenance published between 2001 and 2011 covering 44 journals and proposes a taxonomy scheme to classify these articles. Nine hundred articles were identified for their relevance to warranty and were carefully reviewed. One-hundred and twenty-two articles were subsequently selected for their relevance to maintenance and included in the classification. (c) 2013 Elsevier B.V. All rights reserved. 
Warranty; Corrective maintenance (CM); Preventive maintenance (PM)